Return & Refund Policy

Effective Date: May 23, 2025

At Sugess.co, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you have the right to return it within 30 days of delivery under the conditions described below.


Return Period

You can return most new, unused items within 30 days of receiving your order. After this period, we cannot accept returns.


Return Conditions

To be eligible for a return:

Returned items that don’t meet these conditions may be rejected or subject to a partial refund.


Return Shipping

Return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping method, as we are not liable for lost return shipments.

We do not offer pre-paid return labels.

Please contact us at landolttrade@gmail.com before returning your item to receive the return address and return authorization.


Refunds

Once we receive and inspect your return, we will process your refund within 5–7 business days.

Refunds are issued to the original payment method used at checkout.

We will notify you by email once your refund has been approved and processed.

Please note:


Non-Returnable Items

We do not accept returns on the following:


Order Cancellations

Orders can only be cancelled before the item has shipped. We do not guarantee cancellation requests will be processed in time. Once the item has shipped, you must wait for delivery and then initiate a return.


Contact Us

If you have questions about your return or need help initiating one, contact us at:

Landolt Trade Email: landolttrade@gmail.com Phone: +49 176 69582352